# AI Agent and Agentic AI Solutions

**URL:** https://securesys.com.tr/en/services/ai-agent-agentic-ai-solutions

Artificial intelligence systems are moving beyond chatbots that merely answer user questions, into systems that can plan toward defined goals, use different tools, interact with corporate systems and carry out tasks automatically within set boundaries.

At the centre of this new approach sit **AI Agent** and **Agentic AI** technologies.

While a classic LLM application mostly produces an answer to an incoming question, an AI Agent can gather information to complete a given task, construct decision steps, make API calls, query corporate data, use different tools and request human approval where needed.

With SecureSys **AI Agent & Agentic AI Solutions**, we build solutions that let organizations automate their business processes with secure, controlled and measurable artificial intelligence agents.

The service can address;

- AI Agent,
- Agentic AI,
- Enterprise AI Agent,
- Multi-Agent Systems,
- AI Workflow Automation,
- Tool Calling,
- Function Calling,
- Agent Orchestration,
- Human-in-the-Loop,
- [RAG](/en/services/rag-enterprise-knowledge-assistant),
- LLM,
- API integration,
- enterprise application integration,
- AI Agent Security,
- Agent Monitoring,
- AgentOps,
- AI Governance

processes together.

Our approach:

**Goal → Context → Reasoning → Plan → Tool Selection → Action → Validation → Human Approval → Result → Monitoring**

is based on this cycle.

The goal is not merely to build an artificial intelligence that talks; it is to establish a bounded, authorized and auditable **Agentic AI platform** that can take on work in the organization's real business processes.

### What Is an AI Agent?

An AI Agent is an artificial intelligence system that can take in information from its environment toward a defined goal, evaluate that information and carry out appropriate actions.

An AI Agent does not merely produce text.

Where required, it can;

- query a database,
- call an API,
- search documents,
- prepare a report,
- create a ticket,
- draft an e-mail,
- start a workflow,
- communicate with another AI Agent.

For this reason, AI Agent technologies have a far wider field of use than classic chatbot systems.

### What Is Agentic AI?

Agentic AI refers to the architectural approach in which artificial intelligence systems can plan and act more independently to reach defined goals.

Agentic AI systems generally consist of;

- goal setting,
- reasoning,
- planning,
- memory,
- tool use,
- feedback,
- task execution

components.

This structure can be built with a single AI Agent or designed as a Multi-Agent architecture in which several specialist agents work together.

### The Difference Between an AI Agent and a Chatbot

A classic chatbot mostly works on the;

**Question → Answer**

model.

An AI Agent, by contrast, can work on the;

**Goal → Plan → Information Gathering → Tool Use → Action → Result**

model.

For example, when a user says:

#### “Analyze last month's sales performance and prepare a short report for management.”

a classic chatbot without access to the necessary data may not be able to answer correctly.

An AI Agent, if authorized, can;

- connect to the CRM.
- Pull the sales records.
- Compare last month with the previous month.
- Analyze significant changes.
- Produce an executive summary.
- Prepare the report draft.

This approach is one of the core values of Agentic AI.

### Enterprise AI Agent

An Enterprise AI Agent is an artificial intelligence agent that works integrated with the organization's own systems and business processes.

An enterprise AI Agent can interact in a controlled way with systems such as;

- ERP,
- CRM,
- ticketing system,
- database,
- document archive,
- API,
- [SIEM](/en/services/siem-and-soar-security-service),
- [SOC](/en/services/soc-7x24-monitoring-managed-soc-service),
- workflow,
- e-mail

and others.

Through this structure, AI stops being a tool that merely supplies information and becomes an active part of business processes.

### AI Agent Areas of Use

AI Agent technologies can be used across different departments.

Example use scenarios can be built as;

- IT Operations Agent,
- SOC Agent,
- Sales Agent,
- HR Agent,
- Finance Agent,
- Legal Agent,
- Procurement Agent,
- Customer Support Agent,
- Developer Agent,
- Knowledge Agent

and similar roles.

### IT Operations AI Agent

An IT Operations Agent can assist with system and infrastructure operations.

For example, it can;

- analyze a system alert,
- collect the relevant logs,
- review past incident records,
- construct a probable root cause,
- recommend actions to the operations team.

In authorized configurations, certain low-risk operations can be automated.

### SOC AI Agent

In SOC operations, an AI Agent can;

- summarize a security alert,
- query IOCs,
- analyze the relevant logs,
- produce MITRE ATT&CK mapping,
- prepare an incident timeline,
- offer response recommendations to the analyst.

However, critical containment operations can be restricted behind human approval.

### Incident Response Agent

An Incident Response Agent can coordinate the tasks within a playbook for specific cyber incidents.

For example:

#### Security Alert

↓

#### IOC Enrichment

↓

#### Affected Asset Identification

↓

#### User / Asset Context

↓

#### Risk Assessment

↓

#### SOC Analyst Approval

↓

#### Containment Action

This structure lets SOAR and AI Agent technologies be used together.

### Threat Intelligence Agent

A Threat Intelligence Agent can research indicators such as;

- IOC,
- domain,
- IP,
- file hash,
- CVE

across different sources.

It can combine the information gathered and present a summary to the SOC analyst.

### Vulnerability Management Agent

A Vulnerability Management Agent can analyze;

- vulnerability scanner results,
- asset criticality,
- internet exposure,
- vulnerability intelligence

data together.

This helps with remediation prioritization.

### IT Service Desk Agent

A Service Desk Agent can classify incoming requests.

For example, it can separate them into categories such as;

- password problem,
- VPN issue,
- application access,
- device problem

and similar types.

The agent can also search the knowledge base for a resolution and offer a suggestion to the user.

### Ticket Automation Agent

An AI Agent can automate the;

**Ticket → Classification → Priority → Team Assignment → Suggested Resolution**

process.

Low-risk requests can be resolved without human intervention.

### Sales AI Agent

For sales teams, an AI Agent can;

- analyze CRM data,
- list open opportunities,
- summarize customer history,
- prepare for meetings,
- draft a proposal,
- identify customers requiring follow-up.

### CRM Agent

A CRM Agent can turn natural language commands into corporate CRM operations.

For example:

#### “List the high-potential opportunities with no contact in the last 30 days.”

The agent can run the necessary CRM query and present the results.

### Proposal Agent

In proposal preparation, an AI Agent can draft a proposal using;

- the customer requirement,
- the product/service catalog,
- previous proposals,
- pricing rules

as its inputs.

Final pricing and commercial terms can be left to human approval.

### Procurement AI Agent

In procurement processes, an AI Agent can;

- compare bids,
- analyze technical criteria,
- summarize supplier responses,
- identify missing documents.

### Tender Analysis Agent

Public or private sector tender documents can be analyzed by an AI Agent.

The agent can extract fields such as;

- technical specification,
- administrative specification,
- document list,
- qualification criteria,
- delivery timeframes

and similar items.

### Legal AI Agent

For legal teams, Agentic AI can;

- analyze contract clauses,
- identify risky provisions,
- compare contract versions,
- track obligations.

Critical legal decisions must remain with human judgment.

### Contract Agent

A Contract Agent can work through the;

**Contract Upload → Clause Extraction → Risk Identification → Company Policy Comparison → Legal Review**

flow.

### HR AI Agent

In human resources processes, an AI Agent can;

- answer questions about company policy,
- explain leave procedures,
- find employee documents,
- coordinate onboarding tasks.

Access to sensitive employee data must be strictly limited with role-based controls.

### Employee Onboarding Agent

The onboarding process for a new employee can be coordinated across;

- account creation requests,
- equipment,
- training,
- policy documents,
- the onboarding checklist

steps.

### Finance AI Agent

A Finance Agent can;

- analyze reports,
- summarize revenue/expense trends,
- identify budget variances,
- extract data from financial documents.

Rather than executing authorized financial transactions automatically, approval mechanisms must be used.

### Customer Support Agent

A customer support AI Agent can;

- understand the customer's question,
- review past support records,
- search the knowledge base for a resolution,
- prepare an answer,
- open a ticket where needed.

### AI Customer Service Automation

Low-risk and frequently asked questions can be resolved entirely automatically.

In more complex situations, the AI Agent can hand the conversation over to the human support team.

### Developer AI Agent

A Developer Agent can assist with software development processes.

For example, it can carry out;

- code explanation,
- test generation,
- bug analysis,
- documentation,
- dependency checks,
- pull request summaries

tasks.

### DevSecOps AI Agent

A [DevSecOps](/en/services/devops-devsecops-services) Agent can;

- analyze [SAST](/en/services/source-code-analysis-sast-service) findings,
- assess SCA vulnerabilities,
- prepare remediation guidance,
- present the relevant security explanation to the developer.

### Platform Engineering Agent

On an [Internal Developer Platform](/en/services/platform-engineering-idp-services), an AI Agent can turn developer needs expressed in natural language into infrastructure requests.

For example:

#### “Create a PostgreSQL database and a Kubernetes namespace for my test application.”

The agent can identify the appropriate service catalog options.

The actual provisioning operation can be carried out subject to policy and approval processes.

### Knowledge Agent

A Knowledge Agent can supply information to employees using the organization's documents and knowledge base.

This structure is supported by RAG.

### RAG Agent

A classic RAG system finds a document matching a question and produces an answer.

Agentic RAG, by contrast, can where needed;

- construct more than one query,
- search different data sources,
- compare results,
- carry out additional research.

### Agentic RAG

In the Agentic RAG approach, the AI Agent can determine the retrieval strategy dynamically.

For example:

#### Question

↓

#### Search Internal Documents

↓

#### Result Insufficient

↓

#### Search Database

↓

#### Compare Results

↓

#### Generate Answer

This approach brings an advantage on complex knowledge queries.

### AI Research Agent

A Research Agent can scan multiple sources and documents on a given topic and produce a summary report.

In corporate use, source access must be defined in advance.

### Data Analysis Agent

A Data Agent can carry out analysis on structured data.

For example;

#### “Compare customer churn over the last two years by region.”

The agent can construct the query through a controlled data layer.

### Text-to-SQL Agent

An LLM can translate a natural language question into an SQL query.

However, running unrestricted SQL directly against a production database creates serious security risk.

For this reason, SecureSys can apply controls such as;

- read-only database,
- allowed schema,
- query validation,
- row limit,
- timeout

and similar guardrails.

### AI Agent Architecture

An enterprise AI Agent architecture typically consists of these components:

#### User

↓

#### Agent Interface

↓

#### LLM / Reasoning Engine

↓

#### Agent Orchestrator

↓

#### Tools / APIs / RAG / Database

↓

#### Policy & Security Layer

↓

#### Enterprise Systems

↓

#### Audit & Monitoring

In this architecture, the security layer is the critical control point between the agent and corporate systems.

### Agent Orchestration

Agent Orchestration governs which task the AI Agent carries out with which tool or sub-agent.

The orchestrator can manage;

- task planning,
- tool selection,
- agent coordination,
- retry,
- failure handling

processes.

### Single-Agent Architecture

In simple use cases, a single AI Agent can be sufficient.

The agent completes the task using several tools.

This structure is easier to manage and more controlled from a security perspective.

### Multi-Agent System

In complex processes, several agents with different areas of expertise can work together.

For example:

#### Coordinator Agent

↓

#### Research Agent

#### Finance Agent

#### Document Agent

#### Reporting Agent

↓

#### Final Result

This structure is called a Multi-Agent System.

### Multi-Agent AI

In a Multi-Agent architecture, each agent can hold different tasks and privileges.

This approach allows complex operations to be divided up.

However, as the number of agents grows, so does the complexity of;

- security,
- coordination,
- cost,
- observability

across the system.

### Supervisor Agent

A Supervisor Agent can manage the task distribution and results of other agents.

### Worker Agent

A Worker Agent carries out only the specific tasks assigned to it.

This approach makes minimum privilege easier to apply.

### Specialist Agent

A dedicated agent can be built for a particular area of expertise.

For example;

- Security Agent,
- Database Agent,
- Legal Agent,
- Finance Agent.

### Agent-to-Agent Communication

In a Multi-Agent architecture, what information agents may share with one another must be controlled.

An HR Agent sharing unnecessary employee data with a Finance Agent must be prevented.

### AI Agent Memory

Agents can use memory to recall certain information from past operations.

Memory can be designed as;

- conversation memory,
- task memory,
- long-term memory

layers.

### Short-Term Memory

This is temporary information used during a single task or conversation.

### Long-Term Memory

This is information or preferences the agent stores over a long period.

In corporate systems, long-term memory can create significant data security and retention requirements.

### Agent Memory Security

Within agent memory;

- passwords,
- personal data,
- critical system information

must not be held unnecessarily.

### Memory Retention

A retention period must be defined for agent memory.

### Vector Memory

An agent can store past information or tasks semantically within a vector database.

### Tool Calling

Tool Calling lets an LLM call external systems or functions.

Example tools can include;

- database query,
- CRM API,
- ticket API,
- search,
- calculator,
- e-mail service

and similar capabilities.

### Function Calling

With Function Calling, the schema of the permitted functions is presented to the model.

The model can determine which function should be called with which parameters.

### Controlled Tool Access

The tools an AI Agent may use must be defined in advance.

Not every agent should reach every tool.

### Tool Permission Model

For example:

#### Sales Agent

- CRM Read
- Proposal Draft

access can be granted.

However, it must not hold access to tools such as:

- Firewall Change
- User Delete

and similar high-impact operations.

### Separating Read Tools from Write Tools

Agent tools can be classified as;

- Read Only,
- Write,
- Administrative

categories.

A higher security level can be applied to Write and Administrative tools.

### Action Risk Classification

Agent operations can be separated into risk levels.

For example:

**Low Risk:** Data queries

**Medium Risk:** Ticket creation

**High Risk:** Changing user privileges

**Critical Risk:** Firewall or financial transactions

Approval policies can be built around risk level.

### Human-in-the-Loop

Human control is critical in Agentic AI systems.

An AI Agent does not have to carry out every operation entirely autonomously.

With the Human-in-the-Loop model, user approval can be obtained at defined stages.

### Human-on-the-Loop

Some low-risk processes can run automatically while human teams monitor the system continuously and intervene where needed.

### Human-out-of-the-Loop

Fully autonomous processes can be considered only for low-risk and well-bounded operations.

### Approval Workflow

Example:

#### AI Agent

↓

#### Change Proposal

↓

#### Manager Approval

↓

#### Execution

↓

#### Audit Log

This structure improves security in critical operations.

### Agentic Workflow Automation

An AI Agent can build more dynamic processes than classic workflow automation.

A classic workflow:

**A → B → C**

is fixed in shape.

An agentic workflow, by contrast, can decide according to circumstance;

**A → Evaluate → B or D → Additional Search → C**

at runtime.

### AI Workflow Automation

Business processes can be built from the;

- trigger,
- AI decision,
- tool call,
- approval,
- execution

steps.

### Business Process Automation

Agentic AI can complement the classic RPA approach in processes such as;

- procurement,
- proposals,
- support,
- finance,
- operations

and similar areas.

### AI Agents and RPA

RPA rests largely on deterministic rules.

An AI Agent, by contrast, can work with natural language and uncertain information.

In some scenarios, the strongest structure is:

**AI Agent + Workflow + RPA + API**

integration.

### Agentic Process Automation

With Agentic Process Automation, the AI Agent can decide dynamically which step the process requires.

### API-First Agent Architecture

Enterprise AI Agents are best built to use secure APIs wherever possible rather than imitating application user interfaces.

This approach is stronger in terms of;

- security,
- logging,
- authorization,
- stability

across the board.

### ERP AI Agent Integration

An AI Agent can communicate with ERP services over an API.

For example, it can carry out;

- stock queries,
- order status,
- cost information,
- sales analysis

operations.

### CRM AI Agent Integration

The;

- customer,
- opportunity,
- contact,
- sales activity

information in the CRM can be used by the agent.

### Database Agent

A Database Agent can carry out data analysis through controlled queries.

### PostgreSQL AI Agent

A read-only data agent can be built on database systems such as PostgreSQL.

### Document Management Agent

From document systems;

- locating documents,
- version comparison,
- metadata analysis

operations can be carried out.

### Digital Archive Agent

Images, video and documents in the SecureSys [Digital Content Archiving](/en/services/digital-content-archiving-and-storage) infrastructure can be reached through natural language.

### E-Mail Agent

An AI Agent can handle e-mail content as follows;

- classify,
- summarize,
- draft.

The e-mail sending function can require separate approval.

### Calendar Agent

In corporate planning processes, an agent can carry out tasks such as;

- finding available time,
- proposing meetings,
- preparing agendas

and similar work.

### Ticketing Agent

Jira, ServiceNow or other ticketing platforms can be integrated with an AI Agent.

### DevOps Agent

In CI/CD systems, an AI Agent can be used for tasks such as;

- build failure analysis,
- deployment log summaries,
- release note preparation

and similar work.

### Kubernetes Agent

A Kubernetes Agent can analyze;

- cluster health,
- pod status,
- event,
- resource usage

data.

However, write operations on a production cluster must remain controlled.

### Cloud Operations Agent

It can analyze the use of cloud resources and offer optimization recommendations.

### FinOps Agent

By analyzing cloud costs at;

- application,
- project,
- team,
- resource

level, it can produce savings recommendations.

### Backup Agent

In backup operations, an agent can;

- identify failed jobs,
- analyze the cause,
- produce recommendations for the operations team.

### Disaster Recovery Agent

It can help track runbook steps and report results during DR exercises.

### Network Operations Agent

By analyzing network log, configuration and monitoring data, it can assist with troubleshooting processes.

### Firewall Operations Agent

An AI Agent must not apply firewall policy changes directly and without control.

Instead, the;

**Request → Policy Analysis → Risk Check → Proposed Rule → Human Approval → Firewall API**

architecture can be used.

### Database Operations Agent

By analyzing database performance data, it can offer the DBA team recommendations on;

- slow query,
- capacity,
- index,
- connection

topics.

### Agentic AI Security

AI Agent systems can carry higher security risk than classic LLM applications.

That is because an agent does not merely produce information — it can take action on systems.

For this reason, security must sit at the centre of Agentic AI architecture.

### Excessive Agency

Granting an agent more authority than it needs creates **Excessive Agency** risk.

For example, it is unacceptable for an agent whose only job is to prepare a report to hold database deletion privileges.

### Least Privilege for AI Agents

Every AI Agent must hold only the minimum privileges it needs to carry out its task.

### Agent Identity

Each AI Agent can use a separate machine identity or service account.

This makes it possible to trace operations down to which agent performed them.

### Shared Credential Risk

Multiple agents sharing a common administrator credential is not advisable.

### Short-Lived Credentials

Where possible, agent access can be granted through short-lived tokens.

### Dynamic Credential

An AI Agent can obtain a temporary credential when a task starts and have that credential revoked once the task ends.

### Secrets Management

The API keys or credentials an agent uses must not be stored in;

- source code,
- prompts,
- memory

at any point.

A central secret manager can be used.

### PAM and Agentic AI

PAM integration can be used for highly privileged operations.

Example:

**AI Agent → PAM Request → Approval → Temporary Credential → Action**

### AI Agent MFA

An agent cannot use MFA on its own, but MFA verification can be requested from the user for operations requiring human approval.

### Prompt Injection and AI Agents

[Prompt Injection](/en/services/ai-llm-penetration-testing-service) can be far more dangerous in Agentic AI than in a classic chatbot.

That is because an attacker can try to change model behavior in order to trigger a tool call.

### Indirect Prompt Injection

Malicious instructions can sit inside the;

- e-mail,
- document,
- web content,
- ticket

that an agent reads.

The agent must not treat such content as a system instruction.

### Tool Injection

An attacker can try to manipulate model behavior through the tool an agent uses or through that tool's output.

### Data Poisoning

Adding malicious content to a RAG or memory system can lead the agent to make incorrect decisions.

### Agent Memory Poisoning

If malicious information is written into long-term memory, it can affect future operations.

What information gets written to memory must be controlled.

### Agent Output Validation

Tool parameters produced by the LLM must be validated before any operation is carried out.

### Schema Validation

Function call parameters can be checked against a defined schema.

### Business Rule Validation

An operation that is technically valid can still breach business rules.

For example, an agent can be prevented from automatically approving transactions above 100,000 TL.

### Policy Engine

The actions an agent wants to carry out can be checked through a central policy engine.

### Policy as Code for AI Agents

Agent policies can be defined as code.

For example:

**Firewall Change → Security Approval Required**

**Database Delete → AI Execution Forbidden**

**Ticket Create → Automatic**

**Payment → Finance Approval Required**

### Allowlist-Based Tool Access

An agent can use only the permitted tools and endpoints.

### Network Segmentation

Agent runtime systems can be placed in a separate network segment.

The internal services an agent can reach can be limited at the firewall.

### Zero Trust AI Agent

An AI Agent must not be treated as automatically trusted simply because it sits inside a trusted network.

For each tool call, an;

- identity,
- permission,
- resource,
- risk

check can be performed.

### AI Agent Firewall

A policy enforcement layer can be built between the agent and enterprise systems.

This layer can apply;

- request filtering,
- tool restrictions,
- data policies,
- action approval

controls.

### Agent Sandbox

Agents that execute code or process files can be run inside an isolated sandbox.

### Code Execution Agent

An AI Agent running Python, shell or other code is a powerful but risky capability.

A sandbox environment separated from production systems must be used.

### File System Isolation

Rather than reaching the whole file system, an agent must reach only permitted folders.

### Internet Access Control

An AI Agent's internet access can be disabled entirely or limited to specific domains according to the use case.

### Air-Gapped AI Agent

In critical environments, an AI Agent can run inside a Red Network with no internet access.

This structure can consist of;

- Private LLM,
- Private RAG,
- Internal APIs,
- Private Tool Registry

components.

### Agent Tool Registry

A central catalog of the tools agents may use can be built within the organization.

For each tool;

- owner,
- permission,
- risk level,
- input schema,
- audit policy

can be defined.

### AI Agent Service Catalog

With a Platform Engineering approach, different agent services can be offered as a catalog within the organization.

### Agent Template

A standard template can be used in new agent projects.

For example;

#### Secure Enterprise Agent Template

- Authentication
- Audit
- Policy Engine
- RAG
- Tool Registry
- Monitoring
- Human Approval

can be provided together as a baseline.

### Agentic AI Platform

In organizations running several AI Agents, a central Agentic AI Platform can be established.

The platform can offer;

- model access,
- agent orchestration,
- tools,
- identity,
- memory,
- policy,
- monitoring,
- governance

services centrally.

### Private Agentic AI Platform

A dedicated Agentic AI Platform can be built on the organization's own data center or private cloud infrastructure.

### Agent as a Service

Different departments can consume ready-built agent services through an API or portal.

### What Is AgentOps?

AgentOps is the approach to monitoring and managing AI Agent operations in production.

It can be thought of as LLMOps extended to Agentic AI systems.

### Agent Monitoring

For production agents;

- task count,
- success rate,
- failed task,
- tool usage,
- latency,
- token cost

can be monitored.

### Agent Trace

Every step an agent takes to complete a task can be recorded as a trace.

For example:

#### User Request

↓

#### Plan

↓

#### Document Search

↓

#### CRM Query

↓

#### Proposal Draft

↓

#### Approval

### Agent Observability

Agent Observability analyzes the;

- prompt,
- model,
- tool calls,
- memory,
- decisions,
- errors,
- latency,
- cost

data together.

### Tool Call Monitoring

Which agent used which tool and how often can be tracked.

### Failed Action Monitoring

Failed tool calls or actions can be reported centrally.

### Agent Cost Monitoring

An agent can make several LLM calls during a single task.

For this reason, token and model costs must be tracked separately.

### Agent Cost Optimization

Cost can be optimized using;

- model routing,
- context optimization,
- caching,
- step limit

techniques.

### Maximum Agent Steps

A maximum operation step count can be defined to stop an agent entering an infinite reasoning loop.

### Timeout

Long-running tasks can be terminated automatically after a defined period.

### Retry Policy

How many times a failed tool call should be retried can be defined.

### Loop Detection

An agent repeating the same operation over and over can be detected automatically.

### Kill Switch

In critical Agentic AI systems, a central kill switch that can halt all agent operations instantly can be built.

### Agent Rollback

On suitable systems, the operations an agent performs can be designed to be reversible.

### Transactional Agent Actions

In scenarios where no permanent change should be made unless every operation succeeds, a transactional approach can be used.

### Agent Evaluation

AI Agent quality is not measured by the textual answer it gives alone.

Whether the agent completed the task correctly must be assessed.

### Task Success Rate

The percentage of assigned tasks completed successfully can be measured.

### Tool Selection Accuracy

Whether the agent selected the correct tool can be assessed.

### Action Accuracy

Whether tool parameters were constructed correctly can be measured.

### Policy Violation Rate

How often an agent requested an action outside security or business policy can be tracked.

### Human Intervention Rate

The proportion of tasks requiring human intervention can be measured.

### Agent Hallucination

An agent planning an operation around a non-existent tool or non-existent system information surfaces as hallucination.

### Grounded Agent

An agent's decisions can be grounded in RAG, APIs or verified corporate data.

### Agent Testing

Before production, an agent must be tested across different scenarios.

### Agent Unit Testing

Tool functions and agent components can be tested individually.

### Agent Integration Testing

An agent's integration with real APIs and corporate systems can be verified in a controlled test environment.

### Adversarial Agent Testing

An agent can be tested with malicious user and prompt scenarios.

### AI Agent Red Team

With a Red Team approach;

- prompt injection,
- tool abuse,
- excessive agency,
- memory poisoning,
- data leakage

scenarios can be tested.

### Agentic AI Penetration Testing

In Agentic AI systems;

**Web/API Security + LLM Security + Tool Security + Authorization + Agent Logic**

must be evaluated together.

### Agent Security Gate

Before new agent versions go into production;

- security tests,
- policy tests,
- evaluation,
- tool permission check

can be run through a security gate.

### Agent CI/CD

A CI/CD pipeline can be built for agent applications.

Example:

#### Code

↓

#### SAST / SCA

↓

#### Prompt Tests

↓

#### Agent Evaluation

↓

#### Security Tests

↓

#### Policy Validation

↓

#### Deployment

### Agent Versioning

Agent configurations must be versioned.

### Prompt Versioning

Changes to the System Prompt and agent instructions can be recorded.

### Tool Versioning

Because tool API or schema changes can affect agent behavior, version management must be applied.

### Agent Configuration as Code

An agent's;

- tool,
- permission,
- model,
- workflow,
- policy

configurations can be managed as code in Git.

### Agentic AI and DevSecOps

Agentic AI development does not remove classic DevSecOps processes.

Application code must pass through;

- SAST,
- SCA,
- SBOM,
- secret scanning,
- container scanning

controls.

In addition, Agentic AI-specific;

- prompt testing,
- tool permission testing,
- adversarial testing,
- policy testing

must be applied.

### Agent Software Supply Chain Security

Agentic AI applications can use many third-party components such as;

- LLM,
- agent framework,
- plugin,
- SDK,
- tool,
- package

and similar dependencies.

For this reason, [Software Supply Chain Security](/en/services/software-supply-chain-security-sbom) processes must be applied.

### Agent SBOM

An SBOM can be produced for the classic software components used in an agent application.

### AI BOM

An extended AI inventory can hold;

- model,
- model version,
- agent framework,
- embedding model,
- vector database,
- tools

entries.

### Agentic AI and Platform Engineering

A secure agent development service can be offered on an Internal Developer Platform.

Developer teams can consume ready-built;

- Agent Template,
- LLM Gateway,
- RAG,
- Tool Registry,
- Monitoring

services.

### Agentic AI Developer Platform

A central AI Agent development platform can be established within the organization.

### AI Agent Sandbox as a Service

Developer teams can run test agents in a secure sandbox environment.

### Agent Model Gateway

Access from all agents to different LLM providers can be managed through a central gateway.

### Multi-Model Agent

An agent can use different models for different tasks.

For example;

- planning → a capable model,
- classification → a small model,
- extraction → a low-cost model.

### Model Routing for Agents

The agent orchestrator can select the most suitable model for each task.

### Agentic AI and RAG

RAG is an important component for agents to work correctly with corporate knowledge.

However, retrieval access must align with the user's privileges.

### Access-Controlled Agentic RAG

An agent must be able to retrieve only information the user or its own service identity has the right to access.

### User Context Propagation

When a user has an AI Agent carry out an operation, access rights must be carried correctly through to the back-end systems.

### Impersonation Risk

An agent acting on behalf of all users through a shared admin account creates both audit and security risk.

### Delegated Authorization

An agent can carry out certain operations within the scope of the user's own privileges.

### Agent Delegation

One agent can hand part of a task to another agent.

During delegation, privileges must not expand beyond what is needed.

### Multi-Agent Authorization

Each agent must operate within its own permission boundary.

### AI Agent Data Governance

Which data an agent reaches, and where it stores that data, must be visible.

### Data Minimization

An agent must not reach data it does not need to carry out its task.

### Sensitive Data Redaction

Sensitive information can be masked before a tool or model call.

### PII Filtering

Sending personal data to an inappropriate model or tool can be prevented.

### Agent Data Residency

The data residency requirements of the model, memory and log systems an agent uses must be evaluated.

### Agent Audit Trail

Every significant agent operation must be recorded.

The audit record can hold;

- user,
- agent,
- task,
- model,
- tool,
- action,
- result,
- approval

information.

### SIEM Integration

Agent security and action logs can be forwarded to the SIEM platform.

### 24/7 SOC Agent Monitoring

The SecureSys SOC can analyze events such as;

- abnormal agent activity,
- privilege escalation attempt,
- unusual tool use,
- security policy violation

and similar signals.

### Agent Behavior Analytics

By building a normal behavior profile for an agent, abnormal activity can be identified.

### AI Agent DLP

Agent inputs and outputs can be controlled with DLP policies.

### Agent Output Security

Content produced by the model must be validated before being executed directly as a command or SQL.

### Insecure Output Handling

Passing LLM output into a browser, shell, SQL or API without control can create a vulnerability.

### AI Agent Governance

It must be known centrally which agents are running within the organization.

### Agent Inventory

For each AI Agent;

- name,
- owner,
- purpose,
- model,
- tools,
- data access,
- risk level,
- production status

information can be held.

### Agent Risk Classification

Agents can be separated into risk levels according to the operations they perform.

For example:

#### Tier 1 – Information Agent

Provides information only.

#### Tier 2 – Workflow Agent

Can create tickets or workflows.

#### Tier 3 – Operational Agent

Can make changes on systems.

#### Tier 4 – Critical Agent

Can carry out financial, security or critical infrastructure operations.

A different security policy can be applied at each level.

### AI Agent Owner

A technical and a business owner must be defined for every production agent.

### Agent Lifecycle

The AI Agent lifecycle can be managed as;

**Design → Develop → Test → Approve → Deploy → Monitor → Update → Retire**

stages.

### Agent Change Management

Changes to an agent's prompt, model, tools or permissions must be made in a controlled way.

### AI Agent Approval Board

In high-risk organizations, risk and security approval can be required before production agents go live.

### Responsible Agentic AI

Agentic systems must be designed to be;

- secure,
- accountable,
- observable,
- controllable by humans

by design.

### Human Oversight

Human control must be preserved in critical decisions and operations.

### Explainable Agent Actions

An agent can explain the reason for an operation to the user or to the audit system.

For example:

**“I classified this ticket as Critical because the system concerned is a Tier-1 asset and three separate security alerts are present.”**

### ISO/IEC 42001 and Agentic AI

The;

- risk,
- lifecycle,
- ownership,
- monitoring,
- human oversight,
- change management

processes of Agentic AI systems can be managed within the ISO/IEC 42001 AI Management System approach.

### ISO/IEC 27001 and AI Agents

In agent systems;

- access control,
- privileged access,
- logging,
- secure development,
- supplier management,
- incident management

must be evaluated together from an information security perspective.

### KVKK and Agentic AI

For AI Agents reaching personal data;

- data minimization,
- authorization,
- logging,
- retention

matter particularly.

### GDPR and AI Agents

In international projects, the operations an agent performs on personal data must be addressed alongside privacy and data governance processes.

### Agentic AI Readiness Assessment

SecureSys can assess whether an organization is ready to adopt Agentic AI.

The analysis can examine the;

- use cases,
- API maturity,
- identity,
- data,
- security,
- governance,
- infrastructure

headings.

### Agent Use Case Workshop

At the first stage, which processes are suitable for Agentic AI is determined.

Automating every process entirely is not the right answer.

Good agent use cases generally consist of;

- repetitive,
- information-intensive,
- multi-system,
- measurable

operations.

### AI Agent PoC

The chosen use case can be tested with a small-scope Proof of Concept.

### Agent MVP

When the PoC succeeds, an MVP with limited user and tool access can be built.

### Agent Pilot

A limited pilot is run with real users.

During the pilot;

- task success,
- accuracy,
- security,
- user feedback,
- cost

can be measured.

### Production Agent

After a successful pilot, the agent can move into the production environment.

Security, permission and governance checks must be completed before production.

### AI Agent Health Check

In existing Agentic AI applications, the;

- architecture,
- model,
- tools,
- permissions,
- memory,
- security,
- monitoring,
- governance

can be analyzed.

### Agentic AI Security Assessment

A dedicated security assessment can be carried out, particularly for AI Agents that use tools.

### Multi-Agent Architecture Assessment

In Multi-Agent systems;

- coordination,
- access control,
- data sharing,
- observability,
- failure handling

can be evaluated.

### Agent Performance KPIs

For agent systems;

- Task Success Rate,
- Average Task Duration,
- Human Intervention Rate,
- Tool Failure Rate,
- Cost per Task,
- Policy Violation Rate

can be measured.

### Business KPI

Alongside technical performance, business value must be measured.

For example;

- ticket resolution time,
- proposal preparation time,
- report preparation time,
- reduction in manual work

can be measured.

### ROI Analysis

The;

- time saved,
- human operational load,
- transaction cost,
- reduction in errors

delivered by Agentic AI can be calculated.

### Agentic AI Cost Management

An agent making too many LLM or tool calls per task can drive cost up.

Agent architecture must be optimized with cost in mind.

### Using Small Models

Using a smaller model instead of a large LLM for simple tasks can reduce cost.

### Using Deterministic Workflows

Not every operation requires AI reasoning.

Simple, fixed processes can run through a classic workflow with AI used only at genuinely uncertain decision points.

### The Difference Between Agentic AI and Generative AI

[Generative AI](/en/services/llm-generative-ai-solutions) produces content in general terms.

Agentic AI, alongside content production, adds the ability to take action and carry out tasks.

Put simply:

#### Generative AI = Generate

**Agentic AI = Understand + Plan + Act**

captures the distinction.

### The Difference Between Agentic AI and RAG

RAG is a method of reaching information.

Agentic AI, by contrast, is a task execution architecture.

An AI Agent can use RAG as a tool where needed.

### The Difference Between an AI Agent and a Workflow

A workflow consists of predetermined steps.

An agent, by contrast, can decide dynamically which steps to apply during a task.

### The Difference Between an AI Agent and RPA

RPA mostly automates screen-driven or rule-based business flows.

An AI Agent can understand natural language and unstructured information.

The two technologies can be used together.

### The Difference Between an AI Agent and a Copilot

A Copilot mostly offers suggestions to the user.

An AI Agent, by contrast, can take action within defined permissions.

### The SecureSys AI Agent & Agentic AI Process

#### \1. Use Case Analysis

Business processes suitable for Agentic AI are identified.

#### \2. Process and System Mapping

The applications, APIs and data sources the agent will use are mapped out.

#### \3. Risk Classification

The operations the agent can perform are separated into risk levels.

#### \4. Agent Architecture

A Single-Agent or Multi-Agent architecture is designed.

#### \5. Model and RAG Design

The LLM, corporate knowledge and retrieval layer to be used are determined.

#### \6. Tool Registry

The APIs and functions the agent may reach are defined.

#### \7. Identity and Permission

The agent service identity and minimum privileges are established.

#### \8. Human Approval

Human-in-the-Loop processes are designed for high-risk operations.

#### \9. Security Testing

Prompt injection, tool abuse, privilege and data leakage scenarios are tested.

#### \10. AgentOps and Monitoring

Agent task, tool, cost and security data are monitored.

#### \11. Pilot

A pilot is run with limited users and operational scope.

#### \12. Governance and Production

Agent inventory, lifecycle, change management and AI governance processes are established and the agent moves into production.

### Why SecureSys AI Agent & Agentic AI Solutions?

In Agentic AI projects, the most critical question is not only how intelligent the agent is but **how much authority it holds and how that authority is controlled.**

An AI Agent reading data from the CRM cannot be assessed at the same risk level as one changing firewall policy or executing a financial transaction.

For this reason, the SecureSys Agentic AI approach addresses the;

**LLM + RAG + Agent + API + Identity + Security + Human Approval + Monitoring + Governance**

layers together.

By bringing software development, infrastructure, DevSecOps and cyber security capabilities together, the aim is for agents not merely to accelerate business processes but to operate securely and auditably.

Our approach:

#### Give AI a Goal, Not Unlimited Authority.

Agents are given tasks; they are not given unlimited authority.

### Frequently Asked Questions

#### What is an AI Agent?

An AI Agent is an artificial intelligence system that can gather information toward a defined goal, plan, use tools and take action within its defined privileges.

#### What is Agentic AI?

Agentic AI is the architectural approach in which artificial intelligence systems gain planning, tool use and task execution capability to achieve defined goals.

#### What is the difference between an AI Agent and a chatbot?

A chatbot generally answers. An AI Agent can gather information, plan and carry out operations on systems where it holds the necessary permissions.

#### What is a Multi-Agent System?

It is an architecture in which several specialist AI Agents carry out a shared task together.

#### Can an AI Agent connect to ERP or CRM?

Yes. Using secure APIs and authorization layers, it can be integrated with ERP, CRM, databases and other corporate systems.

#### Should an AI Agent operate fully autonomously?

No. Human-in-the-Loop and approval processes must be used, particularly for critical operations.

#### Are AI Agents secure?

Poorly designed, they can create risks such as prompt injection, excessive agency, data leakage and tool abuse. Dedicated Agentic AI Security controls are therefore required.

#### Can an AI Agent run inside the Red Network?

Yes. Using a private LLM, private RAG and internal tools, a fully air-gapped Agentic AI platform can be built.

#### Can AI Agents be used in SOC processes?

Yes. They can assist SOC analysts with alert analysis, IOC enrichment, incident timelines and playbook recommendations.

#### Can AI Agents be governed with ISO/IEC 42001?

Yes. Agent lifecycle, risk, ownership, human oversight, monitoring and change management processes can be addressed under the ISO/IEC 42001 approach.

### Automate Your Business Processes Under Control with SecureSys Agentic AI

The next stage of enterprise artificial intelligence is not chatbots that merely answer questions.

Real transformation emerges when artificial intelligence reaches corporate knowledge, interacts with different systems and carries out business processes within defined boundaries.

With SecureSys AI Agent & Agentic AI Solutions, you can build the;

**User → AI Agent → RAG → Enterprise APIs → Policy Engine → Human Approval → Action → Audit**

architecture.

You can build department-specific AI Agents for processes such as sales, procurement, IT operations, SOC, human resources, legal, finance and customer service, and manage those agents under a central Multi-Agent platform where needed.

**Define your Agentic AI use cases, start with a low-risk PoC, and move successful agents into production with security, AgentOps and AI Governance layers in place.**